Terms and Conditions

About Us

KBH Motorcycles is a company established to supply quality made spare parts and services towards the Classic Motorcycle enthusiast. This is done via varying means - onlone shop; e bay (and other online trading companies}, and direct to customers. The company registered address is:- Newferion, Woodland Road, Ivybridge, Devon PL21 9HG United Kingdom. Contact details are:- Tel 01752896477 or Mobile 07812 809029. email address - kbhmotorcycles@yahoo.co.uk. We will comply with any extant distance selling regulations in force in the UK at the time of orderiing. http://www.hmso.gov.uk/si/si2000/20002334.htm refers.

 

Website info

By this we mean things like pictures and dimensions. We do our very best to get them 100% accurate, but given we are human we do very occasionally get it wrong. If we do we'll put it right for you and we will apologise sincerely. If you have any queries or doubts, please do not hesitate to contact us.


Availability

We display our parts items availability on the website but this can alter as we sell in a number of ways. So stock availability will alter throughout the day, and may be unavailable even though it will appear as in stock on the shop. We will endeavour to keep this record up to date on a daily basis, but because of time delays, holidays and sales which can occur during non work hours this stock figure can change. We apologise if this is the case, and should an order be placed and subsequently cannot be fulfiled, we will notify you of this and refund in full any money paid.


Legal contract

A legal contract is formed between us when we receive payment from a customer. This contract will be in accordance with the UK Distance Selling regulations for online purchases.  We do not store or share financial information with third parties.


 

Returns

We are happy to accept  returns if there is a problem with the product and we are notified of this within 7 days.

Most purchases by consumers are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

  

 


Force Majeure 

1.1

The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

1.2

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat
    or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks

1.3

Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event. Please also note, unfortunately our warranties only cover domestic use; commercial sales might not be covered.


 

Purchasing & Payment

Browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. This includes Maestro, Delta, MasterCard, or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know. If you are shopping from outside of mainland  UK you will need to request a quote for shipping your order. A response will be provided as soon as we can, and we apologise for any delays this may entail.  You may also place orders by telephone using your credit card information, although you should be aware that there could be associated security risks. When confirmation of order is received, you will receive a confirmation e mail with order reference.  This indicates that we have received your order and that a contract exists between us. However KBH motorcycles reserve the right to cancel an order should stock no longer exist, or that another issue has arisen affeecting the ability to supply.   We have included this term to protect us in the case that a mistake has been made in pricing, or if we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. There is a minimum value of £10 for any order. Should you wish to purchase a lower value, please contact us by e mail or telephone.

 

Shipping/Postage

ONE OF MY GOALS IS TO ENSURE THAT ORDERS ARE DESPATCHED WITHIN 24 HOURS. OFTEN I DESPATCH TWICE A DAY SO THAT CUSTOMERS CAN BE FULLY SATISFIED WITH THE QUALITY AND SPEED OF THE DELIVERY OF THE PARTS ORDERED. FOR OVERSEAS SHIPPING I WILL REFUND ANY DIFFERENCE BETWEEN THE PRICE ESTIMATE AND THE ACTUAL PRICE ONCE PACKED AND SHIPPED. ORDER WITH CONFIDENCE THAT I WILL GET YOUR ITEMS TO YOU AS QUICKLY AS POSSIBLE.

 

Original or Replica ?

I have used this term to differentiate between items which I stock that are either genuine ex Meriden New Old Stock, or those spares made to the original factory drawings, usually supplied by LF Harris, who have the rights to manufacturer such items as Genuine Spares. LF Harris made Triumph motorcycles in the 1980's and since then continued to manufacture and indeed expand the range of spares they supply. Additionally, items made and supplied by other UK manufacturers will be classed as Original as they also have products made on the same equippment and tooling as that used by Triumph. Items listed as Replica will be items sourced from non UK sources.